At Ultimate Glass Etching LLC, customer satisfaction is our top priority. Please read the following guidelines carefully to understand our refund and return policy process:

1. Eligibility for Returns

   • Items must be unused and in their original packaging.
   • Returns must be initiated within 30 days of delivery.

2. Non-Returnable Items

   • Customized or personalized items are not eligible for return.
   • Digital files and downloads are non-refundable.

3. How to Initiate a Return

   • Contact our support team at ULTIMATEGLASSLV@GMAIL.COM with your order details.
   • Provide clear photos if the product is damaged or defective.

4. Refund Process

   • Once the returned item is received and inspected, refunds will be processed within 5-7 business days.
   • Refunds will be issued to the original payment method.

5. Shipping Costs

   • Return shipping costs are the responsibility of the customer unless the item was damaged or defective upon delivery.