ULTIMATE GLASS ETCHING
Refund & Returns Policy | Ultimate Glass Etching LLC
Ultimate Glass Etching LLC
Home › Refund & Returns Policy

Refund & Returns Policy

How returns, exchanges, and refunds work for purchases, custom orders, and digital downloads from Ultimate Glass Etching LLC.

Summary: Unused, non-custom items may be returned within 14 days of delivery with original packaging. Custom items & digital files are final sale (except defects caused by us).

1. Return Eligibility

  • Return window: 14 days from delivery (per tracking).
  • Condition: unused, original packaging, all accessories included.
  • Proof of purchase required (order number or receipt).
  • RMA authorization needed before shipping items back.

2. Non-Returnable Items

  • Custom/personalized products (names, dates, logos, tailored sizes).
  • Digital design files (SVG, PNG, vector) once delivered.
  • Opened software/media, gift cards, final-sale items.
  • Damage from improper installation, misuse, or normal wear.

3. Damaged or Defective Items

  • Inspect on delivery; contact us within 72 hours and keep all packaging.
  • Send photos (outer box, inner packaging, item) for faster claims.
  • If confirmed, we will repair, replace, or refund at our discretion.
  • We cover return shipping for verified defects or incorrect items.

4. Exchanges

Where eligible, you may exchange an item for a different size or similar product. Exchanges follow the same conditions as returns.

5. How to Start a Return

  1. Email ultimateglasslv@gmail.com with order number, photos (if damaged), and reason.
  2. Receive your RMA and return instructions.
  3. Pack securely (preferably original packaging) and include all components.
  4. Ship with tracking; share the tracking number with us.

6. Refunds & Timing

  • We’ll notify you after inspection about approval or rejection.
  • Approved refunds go to the original payment method (bank processing: 3–10 business days).
  • Original shipping is non-refundable unless our error/verified defect.
  • Store credit is available upon request in some cases.

7. Return Shipping

  • Customer pays return shipping unless item is defective or wrong item shipped.
  • Use insured, trackable service. We’re not responsible for returns lost in transit.

8. Chargebacks & Disputes

Please contact us first to resolve any issue. Starting a chargeback before contacting us may delay resolution.

9. Policy Updates

We may update this policy periodically. Changes appear here with a revised effective date.

10. Contact

Email: ultimateglasslv@gmail.com · Phone: +1 (702) 301-3835

Request a return

More links: Terms · Privacy · Shop